15UY0204-5/00 CALL CENTER TEAM LEADER (LEVEL 5) PROGRAM

ABOUT PROGRAM

15UY0204-5/00 Call Center Team Leader (Level 5) National Qualification was approved by MYK Administration Board upon its examination by MYK Work and Administration Sector Comittee once it was prepared by the Call Centers Association - assigned by the MYK - based on the clauses stated in "Establishment, Duty, Operational Methods and Essentials of Occupational Qualification Institute Sector Committees", dated 27.11.2007 and "Regulation for Preparation of National Occupational Standards and National Competencies", dated 19.10.2015 and assessed by confering on related institutes and foundations in the sector.

TÜV AUSTRIA carries out training and examination programs on three subscopes under the main scope of 15UY0204-4/00 Call Center Team Leader (Level 5) National Qualification

• 15UY0204-5/A1 Occupational Health and Safety, Environmental and Occupational Quality Policies (Mandatory Unit)
• 15UY0204-5/A2 Call Management Activities (Mandatory Unit)
• 15UY0204-5/A3 Human Resources Procedures and Occupational Development